FAQ

We have compiled these frequently asked questions to improve customer service and help you find answers to our most commonly asked questions. To read the answer to any of the questions below, simply click on the links and it will take you to more information.

Introduction

1. What licence do I need to get onto a scooter or motorcycle?
2. Can you explain what CBT means?
3. Can I ride on my own once I complete my CBT?
4. Why are your products so keenly priced?
5. Should I choose a 50cc or 125cc engine?
6. How much will a scooter or motorcycle cost to run?
7. What fuel will the vehicle run on?
8. Where can I purchase service spare parts from?
9. What payment options do you accept?
10. Is VAT included?

Ordering

1. When I place an order, what's the time scale? 
2. How will I be contacted concerning my delivery?
3. What is your delivery cost to my home?
4. Can my delivery address be changed?
5. Can I collect in person?
6. How can I manage my order?
7. How can I manage my account?
8. How secure are my details?
9. What approval do the vehicles have?

After Delivery

1. Will I need to assemble anything?
2. Do the bikes come with a warranty?
3. How do I register my new vehicle for the first time at the DVLA?
4. How can I get a number plate made up?
5. How can I lock away my helmet?
6. Are the scooters and motorcycles secure?
7. How often will the vehicle need servicing?

Miscellaneous

1. When is it possible to ride in bus lanes?
2. Is a helmet needed?
3. What about the London congestion charges?
4. Can I use a scooter or motorcycle on the back of a camper van or caravan?
5. What vehicles do you recommend for good storage?
6. Do you offer fleet sales?

 

Introduction

What licence do I need to get onto a scooter or motorcycle?

If you want to get started on two wheels then here's how to go about it. Please note that this is a just brief guide - please ask your local dealer or visit the DVLA for further details.

If you are 16+ years old

1. Apply for a provisional licence. Forms D1 (type of licence) and D750 (photocard driving licence) are available from your local Post Office.
2. Complete a CBT course which is valid for 2 years.
3. Ride a 50cc with L-plates and no passengers.

If you are a car licence holder (if you are 17+ years old)

1. Apply for a provisional licence. Forms D1 (type of licence) and D750 (photocard driving licence) are available from your local Post Office.
2. Complete a CBT course which is valid for 2 years.
3. Ride a 125cc with L-plates and no passengers.

If you are a car licence holder (issued before 1st February 2001)

1. Ride 50cc without L-plates and carry passengers.
2. To ride up to a 125cc you must first complete a CBT course (valid for 2 years). You must display L plates and not carry passengers.
3. Scooters over 125cc - if you have obtained your CBT certificate and wish to gain a full motorcycle licence (any category) you must first take the Motorcycle Theory Test, complete between one and four days training, then take the practical test. The cost of this depends on your ability and therefore how many days training you need. Please contact your local test for more information.

Car licence holder (issued on or after 1st Feb 2001)

1. Complete CBT course which is valid for 2 years.
2. Ride up to 125cc with L-plates and no passengers.

Can you explain what CBT means?

Compulsory Basic Training. It consists of a one day course costing approximately £80 and can be arranged through your local CBT training centre. Most of the course is conducted off road to help you get used to the machine and learn basic riding skills. Your CBT should be an enjoyable day providing you with training on basic road safety, the functions of your scooter, maneuvering/parking, slow control and compulsory skills to give you confidence for safe scootering.

Can I ride on my own once I complete my CBT?

After you successfully complete your CBT course and obtain the DL 196 certificate you are entitled to ride unaccompanied displaying L-plates (D-plates in Wales). For more information on CBT, other motorcycle licences or to apply for provisional driving licence, visit www.dsa.gov.uk or the motoring section on www.direct.gov.uk.

Why are your products so keenly priced?

LearnerLegal.com is one of the largest independent importers and distributors of learner legal motorcycles in the UK which allows us to pass on big savings to you.

Should I choose a 50cc or 125cc engine?

• 50cc. These engines come restricted to 30mph, which is ideal for short journeys and nipping around town. The minimum age requirement is 16.
• 125cc. If you’re an advanced rider or need to go on faster roads (such as A-roads), a 125cc engine is more suitable. They are not restricted and can reach 65mph. You need to be 17 to ride one.

How much will a petrol scooter or motorcycle cost to run?

Our bikes can provide 100+ miles per gallon on uleaded fuel. The benefits of two wheel ownership is that they are considerably cheaper and greener to run costing less than a fraction to fill a car up and give greater independence, freedom and flexibility. We all also know the impact damage that cars are creating on the planet.

What fuel will the vehicle run on?

Unleaded - the green pumps at the petrol station.

Where can I purchase spare parts from?

Our spare parts inventory is huge. To ensure maximum customer satisfaction not only is almost every component available off-the-shelf, but they are also keenly priced to ensure all owners can keep their motorcycle/scooter where it should be - out on the road! You can order them over the phone or online with the help of our online parts book all parts are sent Royal Mail 1st Class.

What payment options do you accept?

• All major credit and debit cards. Please ensure you provide the card holder's name as it is shown on the card, and the billing address corresponds as it appears on the card statement. 
• Cheques (please allow five working days to clear), postal orders, bank transfer or chaps transfer. If you are collecting in person you are more than welcome to pay via cash. Unfortunately we are unable to accept cash on delivery.
• Payment into our Bank Account. If you have a branch of Barclays local, you can pay funds directly over the counter. Please call 0845 5 670 670 so we can reserve a scooter/motorcycle and provide you with our payment account details. Over the counter cash payments clear within 30 minutes if payments are made before 15.00 Monday - Friday.

Is VAT included?

Yes - all our prices are fully inclusive of VAT at the current rate.

 

Ordering

When I place an order, what's the time scale? 

Delivery takes two working days from date of payment. We also offer a priority next day service for an additional payment of £40 and a Saturday morning delivery for an additional £50.

If you select our 24 hour delivery option, your order must be received by 14.00. If you place an order after 14.00 on a Friday, Saturday or Sunday then your machine will be delivered the following Tuesday.

How will I be contacted concerning my delivery?

The delivery driver will call you one hour before delivery on your designated telephone number.

What is your delivery cost to my home?

Our delivery charges start from only £85 for delivery to mainland England, Isle of White and Wales.

	Mainland England & Wales	Isle of Wight	Scottish Lowlands	Scottish Highlands	Channel Islands	Northern Ireland & Republic of Ireland
48 Hour Delivery	£85	£85	£155	£175	£185	£185
Next Working Day Delivery	£125	£125	£200	N/A	N/A	N/A
Delivery Window	(If you select either the 48 hour or next day option, your delivery will normally be between Monday - Friday, 9.00 - 17.30)
Saturday Delivery	£134	POA	£205	POA	N/A	N/A

 

Can my delivery address be changed?

Your first order must be delivered to the billing address.

Can I collect in person?

Collections are available by prior appointment from our warehouse located in Portsmouth Unit 11 PO6 1TT.

If you have your own suitable transport such as a people mover, Van or trailer we can assist you while loading the scooter/motorcycle into your transport. There is no surcharge for collections.

How can I manage my order?

If you login to the website you can view the status of your current and previous order.

How can I manage my account?

Forgotten your password?
To reset your password click the link “password forgotten” in the use panel area. If you still have problems please contact us for further assistance.

How do I change my login details?
Please login to your account area to modify your details.

How to change my contact details?
Please login to the account area to amend your details.

How secure are my details?

All of your personal details and credit card details are only ever passed directly to our bank. We do not store your credit card information on our site. To guarantee your payment is secure you will see 'https://' at the begining of the address bar signifying the area you are in is secure.

What approval do the vehicles have?

Your machine is supplied with the latest Euro 3 certificate where appropriate. It is EEC tested and approved for use in the UK and Europe.

 

After Delivery

Will I need to assemble anything?

All vehicles are supplied fully assembled and pre-delivery inspected. All you need to do is fit the mirrors and fill up with unleaded petrol.

Do the bikes come with a warranty?

Yes, we supply our bikes with a full 12 month parts only warranty. You can upgrade to a two year warranty for only £68.

How do I register my new vehicle for the first time at the DVLA?

All our bikes are supplied with pre-filled forms. You only need to add your name, address, date of birth and signature. You will be the first owner which will cost a fee of £55 payable to the DVLA as well as road tax which is £17 per year. Once you have completed your form and sent it to your local DVLA office, your application will normally be turned around in 48 hours (find your local DVLA office).

How can I get a number plate made up?

We can make your number plate for around £10 while you wait.

How can I lock away my helmet?

Under the seat, there is a lockable storage compartment which takes an open face helmet or a shopping bag.

Are the scooters and motorcycles secure?

All our vehicles come with a standard steering lock fitted by the manufacture. Our promotions often include a high security bike lock for free, saving you up to £30.

How often will the vehicle need servicing?

Regular servicing is required by a vat registered garage: 400km for first service, 2000km for second service and every subsequent 3,000km (or every 6 months depending on the model). Maintenance is essential to help ensure that it is roadworthy, safe to ride, fuel efficient, less polluting and not a danger to other road users or pedestians.

 

Miscellaneous

When is it possible to ride in bus lanes?

You may only ride in a bus lane during the times displayed on the signs.

From 5 January 2009, an 18-month trial will allow motorcycles, mopeds, scooters and tricycles - but not those with sidecars - to travel in most red route bus lanes.

Is a helmet needed?

Yes, it's the law. There are two main designs for helmets; full face and open face. It is the most important piece of protective gear a rider can wear.

What about the London congestion charges?

Completely free, 24/7! If you enter this zone every week day for a year there is the potential that changing from a car to a motorcycle or scooter will save you £2,000 in congestion charges alone. When you then compare all other costs (insurance, road tax, annual depreciation, servicing and parking) there really is no comparison between cars and scooters in an urban environment such as London. Scooters are cheaper to run, give you more flexibility, save you time, and are more environmentally friendly.

Can I use a scooter or motorcycle on the back of a camper van or caravan?

We have many customers already enjoying using a scooter in conjunction with a motor caravan! You will almost certainly be limited by weight (rear mounted carriers usually handle up to 130kg) however we have a great selection of 50cc and 125cc machines which are suitable.

The first thing you need is a tow bar and scooter rack (around £750). The best people to see are Walting Engineers who design and fabricate them especially for your camper, as well as supplying all the essentials including electrics, lights and straps. Following this we can then supply you the perfect scooter for your camper van.

What vehicles do you recommend for good storage?

For geared machine the Sukida SK125 or Huoniao HN125 are a perfect choice as they have factory fitted rear carriers suitable for a removable top box to hold all your map books and associated items that can be supplied for only £30.

Do you offer fleet sales?

Yes. For all your scooter/motorcycle fleet requirements, whether large or small, please email us on sales@learnerlegal.com. Alternatively call 0845 5 670 670.

Your company can benefit too from 20 years experience in scooter/motorcycle fleet management. Catering for anything from fast food delivery services to motorcycle training schools, we can offer your company an unequalled sales, service and after sales service no matter how large or small your order is. We can provide your company with a reliable service which you and more importantly your customers can rely upon. With our experience and in-depth knowledge of this business we will provide you with your exact requirements along with unparalleled reliability and service.